Privacy Policy

1. Introduction and Scope

jilipt is committed to protecting the privacy and security of personal data for all users in the Philippines. This Privacy Policy applies to all personal information collected through our website, mobile applications, customer support channels, marketing communications, and any other touchpoints where you interact with jilipt Services.

We recognize that online gaming involves the processing of sensitive personal and financial information. As such, we have implemented industry-leading security measures, encryption protocols, and access controls to ensure your data remains confidential and secure. This Privacy Policy describes what information we collect, why we collect it, how we use it, with whom we share it, and your rights regarding your personal data under applicable Philippine data protection laws including the Data Privacy Act of 2012 (Republic Act No. 10173).

If you do not agree with the terms of this Privacy Policy, you must immediately cease using jilipt Services. Continued use of our platform constitutes acceptance of this Privacy Policy and any subsequent amendments we may publish from time to time.

2. Information We Collect

jilipt collects various categories of personal information necessary to provide secure, compliant, and personalized gaming services to Filipino players. The information we collect falls into the following categories:

2.1 Account Registration Information

When you create a jilipt account, we collect personal identification details including your full legal name, date of birth, gender, nationality, residential address, email address, mobile phone number, and username. We also collect government-issued identification documents such as Philippine passport, driver's license, Postal ID, or National ID for identity verification and age verification purposes to ensure compliance with the legal gambling age requirement of 21 years or older in the Philippines.

2.2 Financial and Payment Information

To facilitate deposits, withdrawals, and gaming transactions, we collect payment method details including GCash account information, Maya/PayMaya wallet details, bank account numbers and bank names for bank transfers, credit/debit card information (cardholder name, card number, expiration date, CVV), cryptocurrency wallet addresses, and transaction history. We also maintain records of deposit amounts, withdrawal requests, bonus claims, wagering activity, and account balances to ensure accurate financial record-keeping and fraud prevention.

2.3 Gaming Activity and Behavioral Data

We automatically collect data regarding your gaming behavior and platform usage, including games played, bet amounts and frequencies, wins and losses, session duration, gameplay patterns, bonus utilization, promotional participation, tournament entries, loyalty program activity, and responsible gaming tool usage such as deposit limits and self-exclusion settings. This data helps us personalize your gaming experience, detect problematic gambling patterns, prevent fraud, and ensure fair play across our platform.

2.4 Technical and Device Information

When you access jilipt Services, we automatically collect technical information including your IP address, device type and model, operating system and version, browser type and version, screen resolution, language settings, time zone, mobile network information, unique device identifiers, and app version. We also collect log data such as access times, pages viewed, navigation paths, referral sources, click patterns, and error reports to optimize platform performance, troubleshoot technical issues, and enhance user experience.

2.5 Communications and Support Interactions

We retain records of all communications between you and jilipt, including customer support inquiries submitted via live chat, email, or phone; feedback and survey responses; marketing preference selections; bonus and promotional communications; and any other correspondence related to your account or Services. These records help us improve customer service quality, resolve disputes, and maintain accurate account histories.

2.6 Marketing and Preference Data

With your consent, we collect information about your marketing preferences, communication channel preferences (email, SMS, push notifications), interests in specific game categories, preferred promotional offers, and engagement with marketing materials. This allows us to deliver personalized and relevant promotional content tailored to Filipino players' preferences.

3. How We Use Your Information

jilipt uses the personal information we collect for legitimate business purposes essential to operating a secure, compliant, and high-quality online gaming platform. Specifically, we use your data for the following purposes:

3.1 Account Management and Service Delivery

We use your registration information to create and maintain your player account, verify your identity and age (21+ requirement), authenticate login attempts, process gaming transactions, manage deposits and withdrawals via GCash, Maya, bank transfers, and other Philippine payment methods, calculate and credit winnings, apply bonuses and promotional offers, maintain accurate account balances, and provide customer support services. This processing is necessary for the performance of our contract with you as a registered player.

3.2 Legal Compliance and Regulatory Obligations

We process personal data to comply with legal obligations under Philippine gaming regulations, PAGCOR licensing requirements, anti-money laundering (AML) laws, counter-terrorism financing (CTF) regulations, tax reporting obligations, and data protection laws. This includes conducting Know Your Customer (KYC) verification, monitoring transactions for suspicious activity, reporting to regulatory authorities when required, responding to lawful requests from law enforcement or government agencies, and maintaining records for audit and compliance purposes.

3.3 Fraud Prevention and Security

We analyze gaming patterns, transaction behaviors, device information, and IP addresses to detect and prevent fraudulent activity, bonus abuse, account takeover attempts, underage gambling, money laundering, collusion, use of bots or automated systems, and other prohibited activities. We may use your information to investigate suspected violations of our Terms & Conditions, suspend or terminate accounts involved in fraudulent behavior, and cooperate with law enforcement investigations. These security measures protect both jilipt and our legitimate player community.

3.4 Responsible Gaming and Player Protection

We use your gaming activity data to identify patterns that may indicate problem gambling behavior, implement deposit limits, loss limits, session time limits, and self-exclusion tools you have configured, send responsible gaming reminders and alerts when concerning patterns are detected, provide access to problem gambling resources and support organizations, and comply with our commitment to promoting safe and responsible gaming among Filipino players. This processing serves our legitimate interest in player welfare and regulatory compliance.

3.5 Platform Improvement and Personalization

We analyze user behavior, preferences, and feedback to improve website and app functionality, optimize game selection and placement, enhance user interface and navigation, personalize game recommendations, tailor promotional offers to individual preferences, develop new features and services, conduct A/B testing of platform improvements, and ensure optimal performance across different devices and browsers. This enhances your overall gaming experience and platform usability.

3.6 Marketing and Communications

With your consent, we use your contact information and preference data to send promotional emails about bonuses, tournaments, and special offers tailored to Filipino players, deliver SMS notifications about account activity and limited-time promotions, send push notifications through our mobile app regarding exclusive deals and game launches, provide personalized content based on your gaming interests, and communicate important account updates, policy changes, and service announcements. You can opt out of marketing communications at any time while still receiving essential service-related messages.

4. Information Sharing and Disclosure

jilipt does not sell your personal information to third parties for marketing purposes. However, we may share your data with trusted partners and service providers under specific circumstances and subject to strict confidentiality obligations:

4.1 Payment Processors and Financial Partners

We share necessary payment information with GCash, Maya/PayMaya, Philippine banks (BPI, BDO, Metrobank, etc.), cryptocurrency payment processors, and other financial service providers to process your deposits, withdrawals, and gaming transactions securely. These partners are contractually obligated to use your information solely for transaction processing and maintain appropriate security standards.

4.2 Gaming Software Providers

We share limited gaming activity data with third-party game developers and software providers whose games appear on the jilipt platform to enable gameplay functionality, ensure fair gaming outcomes, process jackpot contributions and payouts, and resolve technical issues. These providers have their own privacy policies governing their use of player data.

4.3 Identity Verification and Compliance Services

We work with specialized KYC verification providers, document authentication services, and fraud detection platforms to verify your identity, authenticate government-issued IDs, screen for politically exposed persons (PEPs) and sanctions lists, perform age verification (21+ requirement), and detect fraudulent documents or activity. These services access only the minimum necessary information to perform verification functions.

4.4 Marketing and Analytics Partners

With your consent, we may share pseudonymized or aggregated data with marketing analytics platforms, advertising networks, email service providers, and market research firms to measure campaign effectiveness, understand player preferences and trends, optimize marketing strategies, and improve services. We ensure these partners comply with applicable privacy laws and data protection standards.

4.5 Regulatory Authorities and Law Enforcement

We disclose personal information to PAGCOR, the National Privacy Commission, law enforcement agencies, tax authorities, and other government bodies when required by Philippine law, in response to valid legal process such as subpoenas or court orders, to investigate suspected illegal activity or Terms violations, to protect jilipt's legal rights and property, or to ensure public safety and national security. We will notify you of such disclosures unless prohibited by law.

4.6 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy involving jilipt, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this Privacy Policy. We will notify affected users of any such ownership change and provide options regarding continued use of Services under new ownership.

5. Data Security Measures

jilipt employs comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction:

Encryption: All sensitive data transmissions between your device and jilipt servers are protected using industry-standard SSL/TLS encryption protocols (minimum TLS 1.2). Stored personal data and financial information are encrypted using AES-256 encryption at rest.

Access Controls: We implement role-based access controls ensuring that only authorized jilipt personnel with legitimate business needs can access personal information. All access is logged and audited regularly. Multi-factor authentication is required for administrative access to player data systems.

Network Security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, DDoS protection, regular vulnerability scanning, and penetration testing conducted by independent security experts. We maintain 24/7 security monitoring to detect and respond to potential threats.

Data Segregation: Player account information, financial data, and gaming records are stored in segregated databases with separate access credentials to minimize exposure in the event of a security breach. Payment card information is tokenized and processed through PCI-DSS compliant payment gateways, with jilipt never storing full card details.

Employee Training: All jilipt employees with access to personal data receive regular training on data protection obligations, security protocols, and Philippine Data Privacy Act compliance. Employees are bound by confidentiality agreements and face disciplinary action for privacy violations.

Incident Response: We maintain a comprehensive incident response plan to quickly identify, contain, investigate, and remediate any data security incidents. In the event of a breach affecting Philippine users, we will notify affected individuals and the National Privacy Commission within the timeframes required by law.

While we implement robust security measures, no system is completely immune to cyber threats. You play a crucial role in protecting your account by using strong, unique passwords, enabling two-factor authentication where available, not sharing login credentials, logging out after gaming sessions on shared devices, and immediately reporting suspicious account activity to jilipt customer support.

6. Data Retention and Deletion

jilipt retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data category:

Account Information: Your registration details, identification documents, and contact information are retained for the duration of your active account plus seven (7) years after account closure to comply with Philippine gaming regulations, tax laws, and anti-money laundering record-keeping requirements.

Financial Records: Transaction histories, deposit and withdrawal records, payment method details, and financial statements are retained for ten (10) years after the transaction date to satisfy tax reporting obligations, support financial audits, and enable dispute resolution.

Gaming Activity: Records of bets, game outcomes, bonus claims, and gameplay sessions are retained for seven (7) years to comply with PAGCOR licensing conditions, support fairness audits, investigate disputes, and detect patterns of fraudulent or problematic gambling behavior.

Communications: Customer support chat transcripts, emails, and call recordings are retained for three (3) years to maintain service quality, train support staff, and resolve account disputes. Marketing communications and preference data are retained until you withdraw consent or for two (2) years from your last interaction, whichever comes first.

Technical Logs: Server logs, IP addresses, device information, and access records are typically retained for twelve (12) months for security monitoring, fraud detection, and technical troubleshooting, unless longer retention is required for ongoing investigations or legal proceedings.

Upon account closure, you may request deletion of your personal data subject to our legal retention obligations. Once the applicable retention period expires, we will securely delete or anonymize your information in accordance with data protection best practices, rendering it permanently unrecoverable.

If you wish to request deletion of your personal data before the standard retention period expires, you may exercise your right to erasure under the Philippine Data Privacy Act by contacting our Data Protection Officer. We will evaluate your request and delete your information unless we have a legitimate legal basis for continued retention.

7. Your Privacy Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal information held by jilipt:

Right to be Informed: You have the right to know what personal data we collect, how we use it, who we share it with, and how long we retain it. This Privacy Policy serves as our primary disclosure, and we will notify you of any material changes.

Right to Access: You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within fifteen (15) days of a verified request, subject to identification verification for security purposes.

Right to Rectification: If you believe any personal information we hold is inaccurate, incomplete, or outdated, you may request correction. You can update most account details directly through your jilipt account settings, or contact customer support for assistance with changes requiring verification.

Right to Erasure: You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose, when you withdraw consent upon which processing was based, or when data was unlawfully processed. This right is subject to legal retention requirements and our legitimate interests in fraud prevention and regulatory compliance.

Right to Object: You may object to processing of your personal data for direct marketing purposes at any time by clicking unsubscribe links in promotional emails, adjusting notification preferences in your account settings, or contacting customer support. You may also object to processing based on legitimate interests by providing specific grounds relating to your particular situation.

Right to Data Portability: Upon request, we will provide your personal data in a structured, commonly used format that allows you to transmit it to another service provider, where technically feasible and legally permitted.

Right to Suspend or Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal, but we will cease further processing unless another legal basis applies.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or submit a request through your account dashboard. We will respond to verified requests within the timeframes required by Philippine law and may request additional information to confirm your identity before processing sensitive requests.

8. Cookies and Tracking Technologies

jilipt uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze platform usage, remember your preferences, and deliver personalized content. A cookie is a small text file stored on your device that contains information about your interaction with our website.

We use the following types of cookies:

Essential Cookies: These cookies are necessary for basic website functionality, including session management, login authentication, security features, load balancing, and fraud prevention. You cannot opt out of essential cookies without impairing core Services functionality.

Performance Cookies: These cookies collect information about how you use jilipt Services, such as pages visited, time spent on pages, navigation paths, error messages, and loading speeds. This data helps us identify technical issues, optimize performance, and improve user experience. Performance cookies do not collect personally identifiable information directly.

Functionality Cookies: These cookies remember your preferences, such as language selection, currency display, game filters, layout preferences, and volume settings, to provide a more personalized experience on return visits.

Marketing Cookies: With your consent, we use marketing cookies to track your interaction with promotional content, deliver targeted advertising based on your interests, measure campaign effectiveness, and prevent repetitive ad displays. These cookies may be set by jilipt or third-party advertising partners.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse all cookies, accept only certain types, or receive notifications before cookies are stored. However, disabling essential cookies may prevent you from accessing certain features or using jilipt Services altogether. Disabling marketing cookies will not prevent you from seeing advertisements but will make them less relevant to your interests.

Our mobile applications may use similar tracking technologies, including mobile device identifiers and SDK-based analytics, subject to your device's permission settings and our in-app privacy controls.

9. Third-Party Links and Services

The jilipt platform may contain links to third-party websites, social media platforms, payment processors, or game providers that have their own privacy policies and terms of service. jilipt is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

When you use integrated payment methods such as GCash, Maya, or bank transfer services, you are subject to those providers' privacy policies and terms. jilipt receives only the information necessary to process transactions and does not have access to your full payment credentials or transaction history outside our platform.

Social media integrations may allow you to share content or connect your jilipt account with social platforms. When you use these features, information may be shared with the social media provider according to your privacy settings on that platform. We recommend reviewing social media privacy settings carefully to control what information is shared.

10. International Data Transfers

While jilipt primarily serves Filipino players and maintains data storage within the Philippines where possible, certain technical infrastructure, cloud services, payment processors, and support functions may be provided by international partners located outside the Philippines. When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Philippine Data Privacy Act requirements.

These safeguards may include Standard Contractual Clauses approved by the National Privacy Commission, certification under recognized privacy frameworks, adequacy determinations confirming equivalent data protection standards, or explicit consent for specific transfers. We limit international transfers to what is necessary for service delivery and require all international processors to maintain security standards at least equivalent to those required in the Philippines.

If you have questions about specific international data transfers or the safeguards we have implemented, please contact our Data Protection Officer.

11. Children's Privacy

jilipt Services are intended exclusively for individuals aged 21 years or older, in compliance with Philippine gambling laws. We do not knowingly collect personal information from individuals under the legal gambling age. Our registration process includes age verification measures to prevent underage access.

If we become aware that a user is under 21 years of age, we will immediately terminate their account, prohibit further access to Services, void any gaming activity, and delete all associated personal information in accordance with applicable laws. If you believe an underage individual has accessed jilipt Services, please report this immediately to [email protected] so we can take prompt remedial action.

Parents and guardians are encouraged to monitor their children's internet usage and implement parental controls to prevent access to age-restricted websites, including online gaming platforms.

12. Changes to This Privacy Policy

jilipt reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, regulatory obligations, or business operations. When we make material changes that affect how we collect, use, or share your personal information, we will notify you through prominent notices on our website, email notifications to your registered address, push notifications through our mobile app, or in-app messages requiring acknowledgment before continued use.

The "Last Updated" date at the top of this Privacy Policy indicates when changes were last made. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of jilipt Services after changes become effective constitutes acceptance of the revised Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you must stop using jilipt Services and may request account closure and data deletion subject to our legal retention obligations.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy, our data processing practices, or your privacy rights under Philippine law, please contact us through the following channels:

Email: [email protected] (for privacy-related inquiries and data subject rights requests)

Customer Support: 24/7 live chat available on jilipt.cam (for general account and privacy questions)

Data Protection Officer: [email protected] (for formal complaints, escalations, or legal inquiries)

We aim to respond to all privacy inquiries within seven (7) business days and will make every effort to resolve concerns promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

National Privacy Commission Contact:
5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila
Email: [email protected]
Website: privacy.gov.ph